Forum Discussion
Samsung S23 with Knox Mobile Enrollment fails to enroll in Intune
In our case, the issue was resolved with OneUI 6.1. Samsung told us it was a bug in 6.0. We had to wait for the S23s to start shipping with 6.1 pre installed, then KME went fine.
We only have S23s, no S24s, though. I hope the issue hasn’t come back….
What is the “plus sign?” KME should be like Zero-Touch. The enrollment should be automatic, without needing to “6 tap” or anything else….
the plus sign is basically when the welcome screen shows use your finger and just do a plus in the centre of it - you can go down line of Zero-Touch similarity by using KME enterprise where you can tie the whole device to certain setup or get your vendor to auto enrol your devices into kme so that when the user receives the device they just complete first login. I prefer to enrol the devices manually as we don't rely on one vendor for our devices.
You could consider user Android zero touch for all non Samsung devices (although samsung devices also work in Android zero touch portal)
