Forum Discussion

Prathik's avatar
Prathik
Level 2.0: Eclair
5 months ago
Solved

Smart watch notifications for work profile are being blocked by Android Management Policy

Hi,

Few of our work profile customers are facing issue accessing work profile notifications on their smart watches. This used to work before and it stopped working few weeks back. We have not done any changes to the Android Management API policies and are not sure what is causing this. Is there a specific policy setting applicable for this that we need to enable? Attached few screen shots.

Thank you.

  • Prathik's avatar
    5 months ago

    We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    5 months ago

    Hello Prathik,

     

    Great to see you back in the Community. I hope you are doing well. 

     

    Are all your customers with work profile (under the same policy) having this problem with notifications or just a subsection? 

     

    MoombasjasonbaytonMichel any ideas what may have changed here? (Thank you)

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      5 months ago

      Hi Lizzie,

      can't help here as we don't use BYOD/COPE and because of this even no experience with smart watches being connected to it.

  • Prathik's avatar
    Prathik
    Level 2.0: Eclair
    5 months ago

    We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      5 months ago

      This is great to hear, thanks for the update Prathik. I hope you don't mind, I've marked your response as the 'Accepted Solution' - it then might help others if they have a similar problem. 

       

      Thanks again. 

    • ondraandy's avatar
      ondraandy
      Level 1.6: Donut
      5 months ago

      Hi! Awesome to hear it! Do you know or somebody how can we set it in intune? 

      • Soooner's avatar
        Soooner
        Level 1.5: Cupcake
        29 days ago

        Hi, just wondering if you figured out how to resolve this via Intune? We're having the same issue.