Forum Discussion

Level 1.5: Cupcake

5 months ago

Unable to change configuration via CSV method for devices uploaded to Zero Touch customer portal

Hello, Until earlier today, I was able to upload existing devices via .csv with a view to changing their configurations. This is because our resellers are unable to choose which configuration to ...

Lizzie

Google Community Manager

4 months ago

Hello jtp,

Lovely to meet you. I just wanted to check if you managed to get this resolved?

Thanks,

Lizzie

jtp
Level 1.5: Cupcake
4 months ago
Hello Lizzie,

Still exactly the same situation unfortunately, just tested it again this morning.

Thanks,
James
- Lizzie
  Google Community Manager
  4 months ago
  Hey jtp,
  
  Thanks for getting back to me. I'll ask a few folks internally to see what they think. Just to check have your resellers put in a ticket with the Zero-touch team?
  
  Thanks again,
  Lizzie
  - jtp
    Level 1.5: Cupcake
    4 months ago
    Hey Lizzie,
    
    Thank you. As this issue does not affect the resellers, they do not have a ticket in. They are unable to influence which configuration to use so this doesn't apply to them (though that is a separate access related issue).
    
    Thanks,
    James