Forum Discussion

jtp's avatar
jtp
Level 1.5: Cupcake
5 months ago

Unable to change configuration via CSV method for devices uploaded to Zero Touch customer portal

Hello,   Until earlier today, I was able to upload existing devices via .csv with a view to changing their configurations. This is because our resellers are unable to choose which configuration to ...
Lizzie's avatar
Lizzie
Google Community Manager
4 months ago

Hello jtp,

 

Lovely to meet you. I just wanted to check if you managed to get this resolved? 

 

Thanks,

Lizzie

jtp's avatar
jtp
Level 1.5: Cupcake
4 months ago

Hello Lizzie,

 

Still exactly the same situation unfortunately, just tested it again this morning.

 

Thanks,

James 

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    4 months ago

    Hey jtp,

     

    Thanks for getting back to me. I'll ask a few folks internally to see what they think. Just to check have your resellers put in a ticket with the Zero-touch team? 

     

    Thanks again,
    Lizzie

    • jtp's avatar
      jtp
      Level 1.5: Cupcake
      4 months ago

      Hey Lizzie,

       

      Thank you. As this issue does not affect the resellers, they do not have a ticket in. They are unable to influence which configuration to use so this doesn't apply to them (though that is a separate access related issue).

       

      Thanks,

      James

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        4 months ago

        OK, thanks jtp. I've just sent you a direct message in the community to get a couple of extra details (you can access your community inbox by clicking on the envelope in the top right corner of your page). Thank you. ðŸ˜€