Forum Discussion

jtp's avatar
jtp
Level 1.5: Cupcake
5 months ago

Unable to change configuration via CSV method for devices uploaded to Zero Touch customer portal

Hello,   Until earlier today, I was able to upload existing devices via .csv with a view to changing their configurations. This is because our resellers are unable to choose which configuration to ...
Lizzie's avatar
Lizzie
Google Community Manager
4 months ago

Hey jtp,

 

Thanks for getting back to me. I'll ask a few folks internally to see what they think. Just to check have your resellers put in a ticket with the Zero-touch team? 

 

Thanks again,
Lizzie

jtp's avatar
jtp
Level 1.5: Cupcake
4 months ago

Hey Lizzie,

 

Thank you. As this issue does not affect the resellers, they do not have a ticket in. They are unable to influence which configuration to use so this doesn't apply to them (though that is a separate access related issue).

 

Thanks,

James

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    4 months ago

    OK, thanks jtp. I've just sent you a direct message in the community to get a couple of extra details (you can access your community inbox by clicking on the envelope in the top right corner of your page). Thank you. ðŸ˜€