Forum Discussion
Unable to very Google account after reset due to Android for Work registration
1. Device initially set up using afw#setup to register on Intune without Google account 2. Device secured with passcode and given to user 3. User has left, without wiping the device and passcode un...
Those accounts don't have a password you'd be able to input even if you did know it.
Do you permit adding accounts via policy? If so is it possible instead the user has added their own Google account and this is what FRP is locked against? Assuming maybe, you could make contact with the user to assist in the unlock provided the departure is amicable.
If not you're going to have to reach out to the OEM for service to have the FRP bit wiped, or if you use Samsung, KME can disable it too. There are means of doing this yourself with Samsung (ODIN) or MTK-powered (flashtools) devices, but that's unofficial.
Consider in future -
- Wiping from intune rather than hard reset
- Leveraging the FRP emails option in-policy to whitelist a particular Google account should wiping from intune not be possible. It's not a great API all things considered, but it'll work in a pinch.
