Forum Discussion
ZeroTouch Portal Change Customer Name
Our company change there name. Now we need to edit these informations in the zero touch portal. From the settings in the zero touch portal its not possible to edit it. My reseller also wont do a action for it. Can someone of you tell me if i can open a ticket for it or contact responsible enterprise team for it? For now i dont find any ticket creation area or contact address.
Very much thanks in advance.
BR,
Nils
Oh that's frustrating. Your reseller should take care of this by raising a ticket.
Lizzie fancy taking this? If not I can raise one.
Thanks for the quick reply and help 🙂
Hey ZeroTouchNils,
Sorry I missed your other message. Sorry to hear you haven't been able to resolve this via your reseller. I will need a bit more information, so I'll send you a DM via your community inbox (envelope found at the top right of your community page) if that's ok?
Speak to you soon.
Lizzie
(Thanks jasonbayton for highlighting 👍)
Hi Lizzie & jasonbayton,
We have same kind of problem. We onboarded to Google's ZT-portal. Reseller created the account for us but the they typed our customer name wrong and they don't know how to fix it. Would you please able to help us? 🙂
Hey, the reseller should visit the partner community and raise a support request with Google via PED/contact Google link.
jasonbayton: Thank you for this information. I will share this information to our reseller. Let's see how they can proceed with this.
