Forum Discussion

suhun's avatar
suhun
Level 1.5: Cupcake
4 months ago

Already Connected

After registering a device in the portal and linking it to an enterprise using the enterprise ID, I deleted the enterprise. However, the device status remains as “already linked,” preventing me from linking it to a new enterprise.

 

jasonbayton 

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    4 months ago

    Did you unenroll it from the rpevious one and ideally wiped it before enrolling it again?

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    4 months ago

    Hi suhun,

    The enterprise ID and zero-touch integration aren't linked directly. In the EMM under ZT integration you should have an option to disconnect. Can you confirm?

  • suhun's avatar
    suhun
    Level 1.5: Cupcake
    4 months ago

    After deleting the device from the zero touch portal, another device was registered.

    where can I check disconnect option?