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Device Owner Enrollment Error: “Organization Has Reached Its Usage Limits” Even With Zero Devices
Hi everyone, I’m trying to enroll a fully managed Android device using the Android Management API. I generate an enrollment token, create the QR code, factory reset the device, and start the QR-based provisioning process. Everything works until the Android Device Policy step, where I get the following error: “Since your organization has reached its usage limits, this device can’t be set up.” I am unable to get past this point. Here is what I have already checked: Listing devices through the API returns an empty list. There are no enrolled devices at all. Billing is active on the cloud project and the Android Management API is enabled. Enterprise creation works, policies return correctly, and I can generate enrollment tokens without any issues. The device is correctly factory reset and the QR scan is working as expected. I tested with both a Workspace-based enterprise and a Gmail-based enterprise. The same limit error appears on both, even though both enterprises have zero devices. I moved the cloud project under my organization in Google Cloud to avoid any project-level quota problems. Based on everything I have checked, it appears that the enterprise (or account) has been automatically restricted to a device quota of zero, and the restriction has not lifted even after several days. I would like to understand the following: Is this quota lock normal for new enterprises, and how long does it usually take to lift? Is this quota tied to AMAPI commercial approval? Is it expected that zero devices can be enrolled before approval? Is there any way to request a quota review so that at least one test device can be enrolled? I am building a commercial EMM solution and simply need to test device-owner provisioning on a physical device, but I am currently blocked by this limit. Any guidance from the community or anyone who has dealt with the same situation would be greatly appreciated. Thank you.Solvedrpnexa5 hours agoLevel 1.5: Cupcake272Views0likes7CommentsIMEI2 becomes the default IMEI with an eSIM.
Hello, On our Ivanti Neurons MDM, we use this API to retrieve IMEIs: getImei() in TelephonyManager is equivalent to: getImei(getDefaultSim()); So when the only sim is inserted in the second slot: getImei() is the same as getImei(1) causing duplication in the report. Ref: https://android.googlesource.com/platform/frameworks/base/+/b6587ea/telephony/java/android/telephony/TelephonyManager.java#843 The API used to retrieve IMEIs seems to target getImei(getDefaultSim()), which causes problems with eSIMs that use IMEI2. It therefore retrieves IMEI2 as the default IMEI, which can cause problems with registration consoles such as ZTE, where only IMEI1 is entered. Is there a way to correct this to avoid IMEI swapping? Regards.kEvaR11 hours agoLevel 1.6: Donut53Views3likes4CommentsGoogle Account for Android Enterprise gets disabled
Hi all, we use a Google account in our Ivanti Neurons mobile device management system as an Android Enterprise account to manage the android apps and devices. Our account gets disabled with the following message: "Apparently, this account has been used in a way that violates Google's policy." We are unaware of any policy violation and don't know why this happened. At the moment everything is still working in the mdm, but Google says the account will be deleted in june 2026. Is there anyone from Google who can help me with that and can tell me why this happened? I fear that we will have to re-enroll all android devices if the account is deleted and we cannot find another solution to reactivate the Google account till then. I would appreciate any help. Thank you.sbuehl2 days agoLevel 1.5: Cupcake159Views0likes7CommentsPlay Protect is blocking our DPC app — appeal already submitted, looking for guidance
Hello everyone, We are currently facing an issue where Google Play Protect is blocking our Android application during device provisioning. Context: - It is not distributed via Google Play (but is already published); it is hosted externally and installed during provisioning via QR code. - The app is properly signed, and provisioning works at the system level, but Play Protect blocks the app with the message “App blocked to protect your device.” - This started happening recently on new devices / factory reset devices. We have already submitted the official Play Protect appeal form as recommended in the documentation: The form was completed with all required information (APK, package name, signing certificate, use case, etc.). At this point, we are looking for guidance from the community: - How long does it usually take for the Play Protect appeal form to receive a response or decision? - Is there any additional step or channel recommended for Android Enterprise DPC apps in this situation? Any insights or shared experiences would be greatly appreciated. Thank you in advance for your time and support. Best regardsSolvedrPoyo3 days agoLevel 1.5: Cupcake663Views1like16CommentsDevice financing at scale (10,000+ devices): compliant “restricted mode” on delinquency using Android Enterprise (Device Owner)
Hi everyone, I’m building an Android Enterprise device management solution and I want to keep everything fully compliant (Android Enterprise + Google Play policies). Use case: a company provides company-owned devices to customers under a leasing / device financing contract. We need to manage this at scale (10,000+ devices) across multiple customers/tenants. If a customer becomes delinquent, the company needs a temporary restricted mode (e.g., kiosk/limited access) until the account is back in good standing — with clear user notice, grace period, and contractual consent. What we want to control at scale: enrollment, policy assignment, app allow/deny lists, kiosk/lock task mode, updates, compliance reporting, and remote actions aligned with Android Enterprise best practices. Questions: Is this type of “restricted mode for delinquency” considered acceptable in the Android Enterprise ecosystem when devices are Company-Owned (Device Owner) and the policy is transparent/contractual? For 10,000+ devices, what is the recommended architecture: Android Management API (AMAPI) policies only, or a custom DPC (and why)? For distribution, is the safest path a managed Google Play private app per enterprise/tenant, or another approved approach for large-scale deployments? Any best practices to avoid being flagged by Play Protect / Play policy reviews for legitimate enterprise enforcement features (kiosk, app restrictions, device restrictions), especially at this scale? I’m not looking to bypass security or do anything hidden; the goal is a compliant enterprise solution. Thanks for any guidance or official documentation links.Solvedgustavomartinez3 days agoLevel 1.5: Cupcake65Views0likes7CommentsPlaystore empty after enrollment
Hello, For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a problem that has occurred before, and a fix was provided by Google (link). A case is currently open between our MDM vendor, Ivanti, and Google: link. (issue tracker 399818918) Are other people experiencing this issue? Our vendor has indicated that at least one other customer is currently facing the same problem. Best regardsSolvedFlo3 days agoLevel 2.0: Eclair101Views2likes4CommentsImpact of Google Scribe Changes on Samsung S-Pen Usability in Industrial Contexts
Hello, We have observed a significant change in S-Pen behavior following the integration of Google Scribe into Android 15 / 16 on our Galaxy Tab Active 5. Previously, the stylus allowed cursor movement (or select an write area) within text fields without triggering handwriting input. This was essential for our use case. Our technicians are working in proximity to high-voltage electricity and must wear protective gloves. The stylus is their only means of interacting with the tablet during operations. With the recent change, the stylus now immediately writes in text areas instead of moving the cursor, making it impossible to position the cursor without touching the screen with a finger (which is not feasible in our environment). Before with old firmware (Android 14): https://youtube.com/shorts/RXaPRRXaNcs?feature=share After with latest version of Android with Google Scribe (Android 15/16) : https://youtu.be/ZfKKCKcfxUc / https://youtube.com/shorts/EbuibT211lg This modification introduces a critical usability issue for industrial and safety-related workflows. Is there any documented workaround or configuration option to restore the previous behaviour (cursor movement without writing / select area)? If not, could this scenario be considered for future updates of Android? Thank you for your attention to this matter. Best regards,Aurelien123453 days agoLevel 1.6: Donut77Views2likes7CommentsAndroid Exchange Sync Problems: Contacts and Calendar Not Updating
Hello, I manage a fleet of more than 1,000 Samsung Android devices using Omnissa Workspace One (AirWatch), devices are enrolled in COPE. We use Gmail, Google Calendar, and the native Samsung Contacts app in the work profile, all synchronized through an Exchange ActiveSync connector. Since Wednesday, November 26th, we have been experiencing synchronization issues: - Contacts and calendar events saved on Exchange disappear after some time. - The Calendar app eventually shows an “Unauthorized Action” error and refuses to open. - Gmail continues to sync emails normally. The issue occurs randomly (sometimes after one hour, sometimes longer). Clearing Gmail’s app data and signing in again temporarily resolves the problem, but the issue always comes back. We've tryied uninstalling and reinstalling the app through our MDM but we can only do it user by user and we're not sure about it fixing the issue. We have no means to "rollback" Gmail's version to an older one through our MDM, i've tryied uninstalling recent updates on one of my test phones, it's seems stable for the moment. We noticed that Gmail received an update recently, and a couple of other fleet managers have reported the same problem since that update on Play store's comments. Have you identified any bug or recent change in Gmail that could affect Exchange/ActiveSync synchronization? Thank you in advance for your assistance.Solved817Views0likes14Comments2025 Community Highlights: Thank you!
Hello everyone! As we look back on a fantastic year, we wanted to say a huge thank you. From lively forum debates and problem solving to in-person meetups; your energy, collaboration and expertise has made this community more vibrant than ever. To celebrate, we've gathered some of the best moments into one recap: A special thanks to our most active contributors: Moombas , Michel, jasonbayton, Kris, Yann_ROLAND, turquet, Alex_Muc, mattdermody, BenMcc, jarmo_akkanen, Rakib, Flo, jeremy, westd, Magcho, davidtse916, weberda Since we couldn't fit everything in, please share your own highlights below! (And, if you have 5 minutes, we would love to get your feedback on the community programs in this short community survey.) With 2026 already heating up with lots of exciting things, we look forward to driving the future of this community together. Thanks for a great year and we wish you a very happy festive season filled with food, fun and rest. AE Community Team [P.S - shoutout to Rose for creating this video 🤩]
Lizzie4 days agoGoogle Community Manager415Views8likes9CommentsAndroid Enterprise Expert Certification
Hey, Not sure if this is at all correct place to address this, but once again when I started to do the renewal for Android Enterprise Expert certification, I though that I would want to ensure the Android Academy is still the correct place to do these, as the material is seriously outdated, even it still factually largely applies, it still seems frankly dumb to read upon features that came out with Android 5.1 - 8.1, and obtain a certification by that way. Also the session that can be enrolled via the portal, are still titled that what is new on Android in 2025, though the session is for this year. If someone has some knowledge of the above would appreciate any info as had to dig abit via various contacts to get info of this community site.Solvednesseijah4 days agoLevel 1.5: Cupcake66Views0likes3Comments
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