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URGENT: Registration Blocked - "Oops Something went wrong" at DUNS Step (Ghost Application)
Hi Android Enterprise Community Team, We are currently blocked from the partner onboarding process due to a system error that seems to have locked our DUNS number in a "ghost" application state. Here is the chronological sequence of the issue: First Attempt: I initially applied using a generic Gmail address and was correctly declined. Second Attempt (Corporate): I followed the instructions and re-applied using my corporate email. The Error: This second application was marked as "Declined - Further information was requested but not received". However, I never received any email requesting further information (I have checked all Spam/Junk folders multiple times). The process seemingly timed out on the server side without notifying me. Current Blocker: Now, when I try to "Resume Onboarding" or start a fresh application via androidenterprise.dev with my corporate email, the system allows me to log in but throws a generic "Oops Something went wrong" error immediately after I click "Next" on the DUNS Number verification step. It appears my DUNS number is locked inside the previous "declined/closed" application, and the system throws an exception when I try to reuse it. I urgently need the onboarding team to RESET my application status or release my DUNS number so I can submit a fresh, correct form. ( By the way, there is no information why our application was declined. What must we do, we dont know at this point ) Thank you for your assistance. (This post was edited to remove personal information, in compliance with our guidelines)Solvedhmtcr2 hours agoLevel 1.5: Cupcake34Views0likes4CommentsIntune now showing tenant name on lockscreen
Hi everyone, As of some weeks, Intune started showing the tenant name on the lockscreen. Where it used to say "this device belongs to your organisation" it now says: " This device belongs to company name" . Since this is a big no for most of our customers, I was wondering if other people noticed this as well and maybe even found a solution for it. Microsoft support admitted that they changed this, but they will now help us getting it fixed or even giving us the option to enable or disable this. Showing the company name on a device can make a device more interesting to people who might find a lost or stolen device. Therefore, we never show company names or logo's on the lock screen. And most customers we work with expect that kind of behaviour. We currently have to project on hold because if this detail. (And its costing us extra business because they are not buying the hardware that comes with it 😅) I hope someone else is having more luck! In the meantime I'm escalating this via other companies in our group with better MS connections but those take some time. And if you haven't noticed this issue, please be aware of it. As far as we know, only Intune has done this. Knox, Workspace one and Mobile Iron are not showing this message. Samsung has replied that this is absolutly not right in their opinion. Its a big risk for companies.SolvedMichel3 hours agoLevel 4.0: Ice Cream Sandwich1.7KViews1like32Comments2025 Community Highlights: Thank you!
Hello everyone! As we look back on a fantastic year, we wanted to say a huge thank you. From lively forum debates and problem solving to in-person meetups; your energy, collaboration and expertise has made this community more vibrant than ever. To celebrate, we've gathered some of the best moments into one recap: A special thanks to our most active contributors: Moombas​ , Michel​, jasonbayton​, Kris​, Yann_ROLAND​, turquet​, Alex_Muc​, mattdermody​, BenMcc​, jarmo_akkanen​, Rakib​, Flo​, jeremy​, westd​, Magcho​, davidtse916​, weberda​ Since we couldn't fit everything in, please share your own highlights below! (And, if you have 5 minutes, we would love to get your feedback on the community programs in this short community survey.) With 2026 already heating up with lots of exciting things, we look forward to driving the future of this community together. Thanks for a great year and we wish you a very happy festive season filled with food, fun and rest. AE Community Team [P.S - shoutout to Rose​ for creating this video 🤩]
Lizzie21 hours agoGoogle Community Manager45Views4likes0CommentsAndroid 15 - Cannot set default password app
We use Microsoft Intune to manage devices. For the devices which have upgraded to Android 15, the end users can no longer select Microsoft Authenticator as their default application for auto filling passwords. I cannot find any settings in Intune to allow it. All devices are fully managed corporate owned devices. The devices are all Google Pixel 8 or 8a devices. Is this a bug in 15 or am I missing something?  tngvmd21 hours agoLevel 1.6: Donut9.8KViews15likes58CommentsOutlook and Teams with PSTN calling in work profile
Hi today we raised a case with Microsoft for a specific work profile issue with their current Outlook and MS Teams implementation. I wanted to share this here, maybe there are some other customers/admins facing this issue. Our org started to move from Cisco to MS Teams PSTN calling some month ago and everything was fine, but I assume an update to either Outlook or Teams app was published and the issue started. Scenario: COPE or BYOD MS Teams and MS Outlook in work profile MS Teams has a PSTN line configured (either mobile or landline) Open Outlook, search for any contact and try to start a call to a mobile or desk number. The OS does not ask whether you like to use the phone on personal profile (as it did the last couple of years 😅) - it will hand over the call request to MS teams! You cannot decide to make the phone call with your Phone app :-( This breaks almost all use cases for our users. Even worse: A phone number like +49 123 828282 is transfered to MS teams app in a broken format and the call is made to +492492012320828282 💥😔 Compared to Google contacts in the work profile: The app is always handling the call request to the phone app on the personal profile and incorporate the MS Teams app. 🤔 Anyone else here in the community experiencing this issue? Thanks! Danielweberda21 hours agoLevel 2.2: Froyo78Views1like4CommentsEnable third-party Android mobile management
Hey Android Enterprise community, I'm trying to understand what the "Enable third-party Android mobile management" checkbox in Google Admin does. How does this affect situations where multiple Android Enterprises are bound to multiple EMM solutions? Will both Android Enterprise continue working if they are bound to different EMM solutions, even if only one is selected on the screen above? If I use the Enrollment token link method to provision a device and have no users in my Google Workspace, will switching the EMM provider in the dropdown below the checkbox have any effect? Also, does Authenticate Using Google affect provisioning if there are no users in Google Workspace? Thanks, MarkoSolvedmarkolisica24 hours agoLevel 1.6: Donut52Views0likes2CommentsIs there any way to disable Google Play Protect (GPP) during QR code enrollment to avoid blocking an MDM app?
I am the developer of Headwind MDM, the open source MDM for Android. In December 2025, many of our users reported the same issue. While installing an MDM app by the QR code method, it is blocked by Play Protect: "This app can request access to sensitive data". A detailed description of the issue is here. As per Play Protect guidelines, this may happen if an app uses sensitive permissions—RECEIVE_SMS, READ_SMS, NOTIFICATION_LISTENER, and ACCESSIBILITY. We removed these permissions in May 2025, and at that time the issue was resolved. Unfortunately the issue re-appeared again in December, and we were unable to determine why Headwind MDM agent is blocked at the enrollment stage. Even removing all permissions from the manifest didn't resolve the issue! Looks like there is an AI which automatically blocks software in an opaque way (by signature or code similarity). Interesting - sideloading and installing the same MDM agent APK on a non-managed device doesn't trigger Google Play block! I'm not talking about the ethics as it was already discussed in another related topic. All I know is that this behavior of Play Protect is a critical threat to our MDM project. Technically, is there a way to bypass Play Protect, for example by adding a parameter in the enrollment QR code? P.S. I already submitted the appeal form. If you have a similar issue, please fill and submit this form, this may speed up the issue resolution.HeadwindMDM2 days agoLevel 1.6: Donut493Views2likes15CommentsGoogle Play Protect's new policy for custom DPC
Apparently, Google has a new policy that only approved DPCs can be installed through QR Provisioning; otherwise, their installation will be blocked. Link: https://developers.google.com/android/play-protect/warning-dev-guidance#android_enterprise_dpc_enrollment The problem is that I am not able to understand how to apply for DPC approval. I found this page, but still not able to find out where to apply. Your help is appreciated. ThanksSolvedBharat2 days agoLevel 1.6: Donut62Views0likes1Comment[Survey] End of Year Customer Success Programs Feedback
Hello everyone, As 2025 comes to a close and we look toward a new year, this is often an excellent time for reflection. It has been a busy year, and we've so enjoyed speaking with you and seeing the interact with other community members. The Android Enterprise Customer Success team is dedicated to ensuring that our programs and resources—including the Customer Community, The CAFE, and Advisory Services—are useful, enjoyable, and impactful for you and your teams. As we head into 2026, we’d love to hear directly from you! Would you mind sparing less than 5 minutes (I’ve been assured it won’t take a minute more 😀) to complete our Customer Success Products CSAT survey and share your overall experience please? The survey contains multiple sections for each customer programs. Please only select 'Yes' for the area(s) relevant to you. Your honest feedback is vital and will directly influence the improvements and new features we prioritise. The Customer Community is a collective space, so it’s really important to us that you help to shape the direction. Thank you so much and let me know if you have any questions or thoughts you’d like to share with everyone, below. Lizzie (and the whole AE team) Click the link below to start the survey. (Or to open this in a new tab and display it larger, click here). Loading…Lizzie2 days agoGoogle Community Manager88Views5likes4CommentsDevice screen sensitivity
Hello AE community, Our users encounter screen sensitivity issue while using a screen proctection on their devices, Device impacted is Samsung A9+, There is a setting to enhance screen sensitivity but it is not manageable thought Ivanti NMDM, or Knox Service Plugin. We also use Bluebird devices, for this manufacturer, sensitity setting is manageable using their OEM Config app. Is there another method to manage this setting ? Should i make a FER (Feature Enhancement Request) to Samsung directly ? Regards BatlacSolvedBatlac2 days agoLevel 1.6: Donut58Views0likes5Comments
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