Forum Posts

Resolved! Devices added via IMEI, and deleting them using s/n

Hello,We have previously added several dozen of the customer's devices to the ZTP using their IMEI numbers.Is it possible to remove these devices from the system using their serial numbers? Or do i need to use IMEI numbers?

TomaszP by Level 1.5: Cupcake
  • 837 Views
  • 5 replies
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Resolved! Enroll Device Using Qr Code

I'm new to Zero-Touch technology, and I'm experiencing an issue where a device completes enrollment using a QR code, but within two hours, it automatically resets after receiving a notification.I don't have much experience with Zero-Touch, so I'm uns...

Zero Touch Enrollment

Hello guys,I hope you're doing great.We are planning to use Zero Touch enrollment for one organization. This organization has devices in the field, and the end users are not technically proficient, making it difficult to guide them through a factory ...

Stygia by Level 1.5: Cupcake
  • 1073 Views
  • 2 replies
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Resolved! Configuration missing in ZTP

Hi, I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to o...

TReinhold by Level 1.6: Donut
  • 761 Views
  • 5 replies
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Resolved! Automatic system updates with mobile data

Hello everyone!  I am running into an issue, I need to update the Android versions in my device fleet, currently we work with Android 11, 12 and 13, and would like to upgrade all devices to Android 14. Due to our use case, our devices (SM-T225) only ...

panosjuan by Level 1.6: Donut
  • 1441 Views
  • 8 replies
  • 2 kudos

WPCO Enrollment into Google Workspace using Zero Touch

Hi there! I am implementing Zero Touch enrollment for our newly purchased Android devices. It is working well and our testing devices end up in "Fully Managed" state after enrollment. I have been wondering if the enrollment could be adjusted so the d...

MichalMMac by Level 1.5: Cupcake
  • 314 Views
  • 0 replies
  • 0 kudos

Resolved! Ability to add devices in ZTE console as Customer

According to the documentation of the new portal, admins or owners of the portal have the ability to add devices. However, when as a customer of the portal and owner of it, the devices I try to add are not added. I am always forced to go through the ...