COPE Enrollment Fails for Single and Multi-Kiosk Mode

[Zoe]

Description:

We are encountering an issue with the Corporate-Owned, Personally Enabled (COPE) enrollment where single and multi-kiosk mode are not working as expected. This issue has been observed during our deployment and testing phases.

Steps to Reproduce:

1. Initiate COPE enrollment on an Android device.
2. Complete the enrollment process.
3. Attempt to configure the device in single or multi-kiosk mode.

Expected Behavior:

The device should enter the specified kiosk mode (single or multi) without any issues.

Actual Behavior:

The device fails to switch to single or multi-kiosk mode. Instead, it either remains in its previous state or exhibits unexpected behavior.

• Android Version:Android 9 and 12 GMS

• Device Model:  Pixel 3a (Android 12 GMS), RT55 (Android 9 GMS)

• Kiosk Mode Setup: Just add one application in the single kiosk mode, no other setting applied

• Error Messages: See my screen capture below

[Zoe]

testing result

[Moombas]

I think this is more an expected behavior than an issue.

On our MDM we don't have the possibility to set up a kiosk for a COPE device (even doesn't make sense in my opinion). You may look more likely into COBO (fully managed) device enrollment.

COPE (Company owned privately enabled) is for having a private part, free to use by enduser, on the device with more manage functionalitys for the admin than on a BYOD (Bring your own device) device but in general same environment. So a kiosk mode here won't make sense.

A COBO (Company owned business only = fully managed) device will be able to be used as a kiosk device as in this case it may make sense because those devices are used only for business use without personal data part.

[Zoe]

@Moombas  Thanks for your response. It was really helpful