COPE Enrollment Fails for Single and Multi-Kiosk Mode

Zoe
Level 1.5: Cupcake

Wednesday

Description:

We are encountering an issue with the Corporate-Owned, Personally Enabled (COPE) enrollment where single and multi-kiosk mode are not working as expected. This issue has been observed during our deployment and testing phases.

Steps to Reproduce:

  1. Initiate COPE enrollment on an Android device.
  2. Complete the enrollment process.
  3. Attempt to configure the device in single or multi-kiosk mode.

Expected Behavior:

The device should enter the specified kiosk mode (single or multi) without any issues.

Actual Behavior:

The device fails to switch to single or multi-kiosk mode. Instead, it either remains in its previous state or exhibits unexpected behavior.

 

  • Android Version:Android 9 and 12 GMS

  • Device Model:  Pixel 3a (Android 12 GMS), RT55 (Android 9 GMS)

  • Kiosk Mode Setup: Just add one application in the single kiosk mode, no other setting applied

  • Error Messages: See my screen capture below

 

 

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2 REPLIES 2

Zoe
Level 1.5: Cupcake

Wednesday

d69b8798-844e-44ce-82e8-9e495f0f5b0a.png

testing result

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Moombas
Level 4.0: Ice Cream Sandwich

Thursday - last edited Thursday

I think this is more an expected behavior than an issue.

On our MDM we don't have the possibility to set up a kiosk for a COPE device (even doesn't make sense in my opinion). You may look more likely into COBO (fully managed) device enrollment.

 

COPE (Company owned privately enabled) is for having a private part, free to use by enduser, on the device with more manage functionalitys for the admin than on a BYOD (Bring your own device) device but in general same environment. So a kiosk mode here won't make sense.

 

A COBO (Company owned business only = fully managed) device will be able to be used as a kiosk device as in this case it may make sense because those devices are used only for business use without personal data part.