Forum Discussion
Device provisioning failures
Is anybody having issues onboarding devices into their EMM? We are getting a lot of issues where devices are getting stuck at "Updating device" (see picture below), and it has been like that sinc...
Hi mr_chuckett ,
"Install work apps" is a different screen than the one you see here "Updating device".
So there could be something different being stuck.
I recommend to check if you can update your device (looks like a Zebra TCXX devices) to a newer OEM version and try again. Don't forget to wipe it (entirely as Zebra has also a dedicaded enterprise storage) to ensure nothing on the device is left causing any issues.
Otherwise you should ask Zebra about it directly to investigate.
