Forum Discussion

Level 1.5: Cupcake

6 months ago

Error when customer tries to deploy from private google play store through MDM

Hi, a customer of ours who we deploy our app to through their private play store is getting the following error: The application can’t be installed because it is incompatible with the device. (0xC7D...

jasonbayton

Level 4.0: Ice Cream Sandwich

6 months ago

Ah your download comment threw me towards it being public.

You could try some logging. Do a sync from Android Device Policy (Settings > Google > Device Policy) and capture a bug report directly after.

https://bayton.org/android/how-to-capture-device-logs/

You should be able to whittle it down to the timestamps of the sync and look for errors associated with Finsky (Google play).

That may give you an indication of what the device is saying, and if not then CloudDPC logs around this time may instead.

You can also validate in the play console device support directly:

iHDev

Level 1.5: Cupcake

6 months ago

Hi,
Yeah it is available in the device catalog for the device they are using

I'll have to get the customer to run logs if their IT will allow it as they are on the other side of the world, so not something i can do for them, thanks for the link.