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SBM_AFW's avatar
SBM_AFW
Level 1.5: Cupcake
12 months ago
Solved

Our google EMM account is no longer adminsitrative?

We have 5000 devices getting the message that the google account has been removed from them, and play store apps are no longer installing / available. I try and sign in and check our token (worksp...
  • jasonbayton's avatar
    jasonbayton
    12 months ago

    On the other hand to what Moombas says, migrating away from Google workspace can have a similar impact, as Google accounts get terminated. 

     

    Can you authenticate to play.google.com/work/adminsettings with the Google account you used to bind? 

     

    If accounts have been removed from devices you'll need to raise this with the EMM vendor with urgency. It sounds like the bind has been deleted on the Google end.

jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
12 months ago
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On the other hand to what Moombas says, migrating away from Google workspace can have a similar impact, as Google accounts get terminated. 

 

Can you authenticate to play.google.com/work/adminsettings with the Google account you used to bind? 

 

If accounts have been removed from devices you'll need to raise this with the EMM vendor with urgency. It sounds like the bind has been deleted on the Google end.

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    12 months ago
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    Very good point, as the accounts gotten removed from the devices, this is somehow most likely the issue.

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I try and sign in and check our token (worksp...","body@stringLength":"569","rawBody":"

We have 5000 devices getting the message that the google account has been removed from them, and play store apps are no longer installing / available.

I try and sign in and check our token (workspace one says its all good) but our account is no longer administrative and cant login? 
Workspace one says everything is fine. How do we get into admin.google.com with our EMM account? Right its looking like we need to just rebuild the whole environment and re-do thousands of devices.

 


 

","kudosSumWeight":0,"postTime":"2024-03-22T12:08:11.836-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3219_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3398},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

We have 5000 devices getting the message that the google account has been removed from them, and play store apps are no longer installing / available.

I try and sign in and check our token (workspace one says its all good) but our account is no longer administrative and cant login? 
Workspace one says everything is fine. How do we get into admin.google.com with our EMM account? Right its looking like we need to just rebuild the whole environment and re-do thousands of devices.

 


 

"},"Conversation:conversation:3219":{"__typename":"Conversation","id":"conversation:3219","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3219"},"lastPostingActivityTime":"2024-03-25T07:11:52.999-07:00","lastPostTime":"2024-03-25T07:11:52.999-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:3219":{"__typename":"ModerationData","id":"moderation_data:3219","status":"MARKED_APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":"2024-03-22T12:08:23.268-07:00","rejectActorType":"member"},"Revision:revision:3219_1":{"__typename":"Revision","id":"revision:3219_1","lastEditTime":"2024-03-22T12:08:11.836-07:00"},"AcceptedSolutionMessage:message:3253":{"__typename":"AcceptedSolutionMessage","id":"message:3253","conversation":{"__ref":"Conversation:conversation:3219"},"author":{"__ref":"User:user:11"},"revisionNum":1,"uid":3253,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Conversations"},"parent":{"__ref":"ForumTopicMessage:message:3219"},"subject":"Re: Our google EMM account is no longer adminsitrative?","moderationData":{"__ref":"ModerationData:moderation_data:3253"},"body":"

On the other hand to what Moombas says, migrating away from Google workspace can have a similar impact, as Google accounts get terminated. 

 

Can you authenticate to play.google.com/work/adminsettings with the Google account you used to bind? 

 

If accounts have been removed from devices you'll need to raise this with the EMM vendor with urgency. It sounds like the bind has been deleted on the Google end.

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On the other hand to what  says, migrating away from Google workspace can have a similar impact, as Google accounts get terminated. 

 

Can you authenticate to play.google.com/work/adminsettings with the Google account you used to bind? 

 

If accounts have been removed from devices you'll need to raise this with the EMM vendor with urgency. It sounds like the bind has been deleted on the Google end.

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Our google EMM account is no longer adminsitrative?","moderationData":{"__ref":"ModerationData:moderation_data:3254"},"body":"

Very good point, as the accounts gotten removed from the devices, this is somehow most likely the issue.

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