'" Error an unexpected error has occurred. Try again leter." '

Petri
Level 1.6: Donut

We are unable to create accounts in the terotouch portal. We get the massage:


'" Error an unexpected error has occurred. Try again leter." '


This massage is for all of the users that try this.

 

what is the next step to prevent this ? 
 
Kind regards Petri 
1 ACCEPTED SOLUTION

Lizzie
Google Community Manager
Google Community Manager

Just to check do you have access to the Partner Portal @Petri



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6 REPLIES 6

Lizzie
Google Community Manager
Google Community Manager

Hello @Petri,

 

Welcome to the Customer Community. Thanks for your post and sorry to hear you are receiving this error. 

 

Can I ask, is this the first time you have enrolled devices via your ZT portal? Also, have you been in touch with your device reseller, who set up your ZT portal about this yet?

 

Thank you,

Lizzie



Welcome to the Community everyone!

Have a question or want to start a conversation, click here.

Petri
Level 1.6: Donut

Hello Lizzie,

 

Im the "device reseller" in this case. No this is not the first time we are trying this. 


We are trying too create accounts for the end customer and thats when this error massage is accruing.

 

Br,

Petri 

jasonbayton
Level 4.0: Ice Cream Sandwich

Hi Petri,

 

You should raise this in the ZT partner portal (zt.androidenterprise.dev) as the issue can escalate directly up to engineering.

Lizzie
Google Community Manager
Google Community Manager

Just to check do you have access to the Partner Portal @Petri



Welcome to the Community everyone!

Have a question or want to start a conversation, click here.

Petri
Level 1.6: Donut

Thank you!  We did this and got help too solve the issue. Thanyou also for the Rapid reply (Y) 

thank , we did this and got help as well 🙂