Forum Discussion
What frequently asked questions do you receive?
Hi Lizzie,
in my position i think it's hard to cover this because we have some support between (device) end users and those who manage the MDM (2-3 people) and so all managed Android devices in our company.
In final we are the "last line" of support and those where requests are taken place like
- want to deploy a new (web-)app
- can we enable feature X (for example BT)
Which are, i think, the most ones taking place regarding the devices. In addition there are requests MDM related like:
- need access to the system
- help needed in debugging etc. or
- automatic report creation
And i'll leave out here project related things because, in every starting project you have also always the same questions 😉
Super interesting Moombas, thanks for sharing this. Do you feel that most of the asks are quite straightforward and they would need to contact you about actioning it? Or do you feel there are some questions that could be self-served?
Both, there are questions coming along where we already provided solutions but seem to be forgotten (so, normally expect no need to reach out to us anymore) and sometimes like app deployment or enable functionality requests need to take place at us because we are the ones handling the MDM and what it provides or restricts.
This also includes everything to the MDM to be investigated with the MDM provider (issues, feature requests etc.). And i think one of the funniest things was that we got told that we use the MDM in the most regarding usage of available functionaltys.
