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IMEI number cant be added, but customer can see that number in their ZTP

11-20-2024
Hello, A client sent us a bunch of IMEI numbers for their devices. One of them triggered an error saying "Please enter valid IMEI numbers". I double-checked with them, and they insist the number is correct. I've looked everywhere in our seller panel ...

Devices added via IMEI, and deleting them using s/n

10-29-2024
Hello,We have previously added several dozen of the customer's devices to the ZTP using their IMEI numbers.Is it possible to remove these devices from the system using their serial numbers? Or do i need to use IMEI numbers?
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