Android Enterprise Customer Community

TReinhold · 10-22-2024

Hi All,yesterday we created an additional admin user for zero touch portal management. Right after, it seems we lost one of our two user instances, now I don't see any more devices, reseller or configurations. Please help, as we are currently not abl...

TReinhold · 10-21-2024

Hi, I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to o...

TReinhold · 10-24-2024

Hi Lizzie, thanks very much. It seems the problem has been resolved meanwhile.Don't know why I haven't seen this in the first place, but it seems this apparent "search field" is in fact a selection field for the client instance...When I selected this...

TReinhold · 10-22-2024

Hi Lizzie, yes the new portal was already in place for several weeks and it was working well always.Yesterday we created an admin account for a new colleague and right after that, the problem happened.It seems one of the user instances (client ID) go...

TReinhold · 01-16-2024

Thanks for the last update, I do have the same issue with a Samsung A54 5G and Android 14 in my company and I am desperate to get this working.. hope this will be fixed soon!!Best regards, Tobias

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