zero-touch
27 TopicsZero-Touch-Registration is not available
Dear Community Members, We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these specific models are presenting a persistent problem. The error message displayed is as follows: "Zero-Touch Registration is not available. Check your internet connection and try again." To address this, we have attempted the following troubleshooting steps: Utilized mobile data from various carriers as well as Wi-Fi connections, yet the error persists. Formatted the devices. Completely removed the devices from the Zero-Touch portal (https://partner.android.com/zerotouch#) and subsequently re-added them. Attempted manual enrollment using the QR Code provided by Intune. Despite these efforts, the issue remains unresolved. Interestingly, we have successfully enrolled a Samsung XCover 5 without encountering any similar difficulties. We are reaching out to inquire if others in the community are experiencing similar challenges with Samsung S23 devices. Any insights or suggestions would be greatly appreciated. Thank you for your attention to this matter. Kind regards, ZackorySolved36KViews2likes71CommentsAndroid zero-touch customer portal
Learn more about the changes to the new zero-touch customer portal The new zero-touch customer portal has been designed to make it easier for you to manage your account. Here are some of the key changes: New look and feel: The portal has been redesigned with a modern look and feel, making it easier to navigate and find the information you need. Improved navigation: The navigation menu has been simplified and reorganized, making it easier to find the pages you're looking for. Updated Terms of service: Updated the zero-touch customer terms of service and customers will be prompted to accept the terms of service upon next login to the zero-touch customer portal. The terms of service need to be accepted once by an admin or owner of the customer account. If you own multiple accounts, you might need to accept the terms of service for each one. Note: when attempting to access the zero-touch customer API. Any existing solutions leveraging the zero-touch customer APIs to access an account that has not yet accepted the new terms of service will receive a TosError response. Users will need to accept the terms of service by signing in to the zero-touch enrolment portal. New features/changes: The portal now includes a number of new features, such as: Improved search: search for specific device(s) by the fields below, without specifying which identifier(ie. IMEI, MEID, serial number). Additional fields on device CSV download: You can download a CSV of existing devices assigned to your organization, which contain all data seen on the device management page with additional field(ie. Reseller name and reseller ID). Additionally, unified the formats so the customer can download a CSV, make changes to the profiles, and upload it. Undelete account: You can no longer undelete the account once deleted, alternatively you can reach out to your reseller who can then reach out to us to recover your account with valid reason. To access the new customer portal, simply go to link. You will need to log in with your existing username and password To help you navigate the changes, please refer to the customer portal guide. We value your feedback, please use the feedback button as shown in the attached GIF to share your insights: If you have any questions about the new customer portal, please create a new community conversation in the General Discussion board. Thank you.20KViews7likes38CommentsAndroid Zero-Touch not working on new Samsung devices
Hello, I have new model devices Samsung Galaxy Tab A9+ and Galaxy Tabe S9 FE+ and the Zero-Touche Enrollment (ZTE) is not working. Nothing happens and ZTE doesn't appear. It works with the Galaxy Tab A8 model. Is it the issue related to Android client portal ? Can you help me ? RegardsSolved6.9KViews0likes18CommentsDoes Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
So we have some Android devices that are imported to ZTE and then sent to the customers but the customers didn't enroll the devices immediately. They have inactive and turned off for 5 months. After 5 month when they start the device and connect to the internet (Wi-Fi) the enrollment is NOT happening. It just starts without any company profil. You can set it up as a normal private device without access to company apps etc. so my question is, is there a policy in ZTE for this? If the device doesn't report back after x number of days just kick it out / don't talk to that device anymore even if it is still in ZTE portal with a profil.Solved5.2KViews0likes11CommentsForce settings on Dedicated devices during enrollment
Hello all, I'm trying to deploy a Dedicated device profile in Microsoft Intune, I created the configuration profiles and the compliance policy with some settings, in specific about PIN creation and complexity, but during the setup users are not asked to enter any PIN, and at the end the device result non-compliant until the PIN is set and is fulfilling the rules I set. Is there by any chance a way to force the PIN creation request during the enrollment phase as happens for user-associated devices? Thanks in advance /Lucius5.1KViews1like8CommentsAuto Launch Android App when deployed from MDM(Google Workspace etc)
Hi Folks, I am focused on to auto-launch my app upon installation when deployed from MDMs, to set up and sync with servers. But I can not find a way to do so. I am curious if there is any way to achieve this by any exclusive support for auto-launch by Android Enterprise programmatically. A few MDMs provide this auto-launch feature. Any kind of help is appreciated. Thanks.Solved3.8KViews1like2CommentsMigration from MI to Intune
I am looking for a bit of advice.. Currently use MobileIron as our MDM (all assigned via AZT) and we want to migrate to Intune, but at the moment all Android phones in AZT are pointed to MobileIron using the configuration. Looking to deploy 300 Android tablets (all corporate owned) which needs to be done in Intune, but I cannot see a way of creating a config for AZT for Intune as well as MobileIron. The current phones setup in MI will eventually either be retired or replaced so need to stay live for the time being until tablets are setup. Any help / advise appreciated, as I'm at a bit of a loss at the moment on how I can do this2.5KViews0likes3CommentsHow to connect my google workspace account to zero touch enrollent
Hello everyone, I have a google business plus account and developing EMM android application and looking for zero touch enrolment but when i try to access zero touch from the admin console it says you don't have permission to access this page so my question is how can i enroll device to zero touch without reseller provided account i can't use zero touch directly from my admin console? if i can use then how could is possible? Thank you!2.3KViews0likes5CommentsZTE don't enroll the device
Hello, I using ZTE to enroll all of our Android devices into our MDM Meraki. But I've noticed that I have to perform a manual action each time to complete the enrollment : Why ZTE don't enroll automatically the device into my MDM ? Regards, **Code hidden for security reasons2.1KViews1like5CommentsZero Touch MDM enrolment not happening on Samsung OS 13 devices
Since today, Our Samsung Galaxy A33 devices in UK are not enrolling to Intune automatically as part of Zero-Touch enrolment. Devices are proceeding with normal setup after connecting to Wi-Fi instead of proceeding with MDM setup. We have confirmed device is added to portal and has MDM configuration assigned. We are enrolling device to Intune as COPE enrolment. We have tried the below but still face the issue 1) Unassign/re-assign MDM configuration 2) Factory reset and start the setup 3) Try different device/Different Wi-Fi network1.9KViews0likes3Comments