[Community tips] What guidance do you provide with new devices?

 

Hello everyone,

 

I recently helped a family member set up their new phone (after their old one had a long and fruitful life 😃). It struck me how important it is to help, when needed, to guide someone through using a new device and highlight key features that they may be used to using (and any new ones). 

 

This made me think, this is a key area for work devices too and so I thought it might be interesting to hear how we do this across the community.

 

For example, do you provide documentation with step-by-step instructions, guidance on device usage and key information, or assistance when switching device types or operating systems? 

 

It would be great to hear any tips you have for supporting colleagues with new devices, plus anything that would make your life easier when creating useful resources.

 

Thanks so much,

 

Lizzie