Forum Discussion
Gmail corrupts
Hi Jason, thanks for your reply, let me clear the doubts.
We had already enable user to add their personal Google account, it's acceptible in our case. The google account we use is not google workspace one.
What's weired for me is that we haven't input the email address yet, then it crashes. If it crashes after we input, I will assume that this kind of email is not accepted
Also when we disable adding personal google account, it will prompt a window saying this is restricted by the admin when we click the gmail button, so i am sure in the video it shows the app stops running doesn't mean we had disabled it
For the alternative solution you mentioned using IMAP, i haven't used that before, need to look into it
Hope this can help you understand better and looking forward to your reply
OK sounds like policies aren't necessarily directly to blame then.
You'll need to obtain a bug report on the problem device ideally. This will show the reason for the crash within the logs, and potentially how to resolve.
I'd vaguely believe it's related to Google Play Services or the account services on the device that crash the moment the device is requested to add a Google account, but without seeing your policies and device details it's not something I can replicate locally.
Enable debugging, replicate the crash (with the timestamp to the *second* so it can be found in logs) and see what you can find. No need for IMAP if you get a cause.
