Forum Discussion

TedLaidlaw's avatar
TedLaidlaw
Level 1.5: Cupcake
8 months ago

Managed Play Store apps not showing

Hi Lizzie I am seeing this exact problem now.  I have added a number of apps to our managed Google Play store but some users cannot see all of the apps assigned to them -- of 4 apps added last nigh...
Lizzie's avatar
Lizzie
Google Community Manager
8 months ago

Hello TedLaidlaw,

 

Great to meet you and thank you for your post here. I'm sorry to hear you are experiencing this with some of your apps. I hope you don't mind, I've moved your post out of the original thread as that has been resolved earlier in the year and I think this will hopefully help to prevent any confusion. If you would like a new title to the one I've given here, please just let me know, I'm happy to update it for you. ðŸ˜€

 

On the subject of your post, I have had a quick word with our team about this and we have had a couple of other reports, we are just trying to investigate and reproduce the issue. Based on this, I wonder whether you could send any repro steps and bug reports to help with this, ideally via your EMM so they can also help to narrow down. If you have already done this, just let me know and I can pass this on to the team investigating. 

 

If you could keep me posted that would be a great help. 

 

Thanks so much and hopefully we can get to the bottom of this soon.

 

Lizzie

 

If anyone else is experiencing this please do highlight (thank you in advance). 

  • AE-DK's avatar
    AE-DK
    Level 1.5: Cupcake
    7 months ago

    Hi Lizzie we have same problem.

    newly deployed Managed Play Store apps is not showing.

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      7 months ago

      Hey AE-DK,

       

      Welcome to the community, sorry to hear you are experiencing this. To check a couple of things:

       

      1. Are you only experiencing the apps not showing with newly deployed apps and if so how long has it been since your loaded them in?

      2. Have you escalated this via your EMM yet? 

       

      TedLaidlaw, just to check are you still having difficulties with this? It would be great to hear if you have had any development here?

       

      Thanks so much,

      Lizzie

  • Cwilll324's avatar
    Cwilll324
    Level 1.5: Cupcake
    7 months ago

    Hi all, I am having the same issue. I wasn't sure whether to make a new thread for this or not. So far, my team has confirmed this problem on over 300 devices. I will upload bug reports when I get them. It may also be worth noting that I can also reproduce this problem on test instances of Knox, HMD and SureMDM. 

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      7 months ago

      Such an issue is never MDM related, so it's no wonder you can reproduce it on any of them. The issue lies on ZT whyever this happens (system error or uploading the devices in a wrong way or what ever).

      The reseller needs to investigate and solve this with Google thru their partner portal.