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Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Not able to print from Google Docs

Hi all,

 

we provided Google docs, sheets and slides to our devices.

We set managed app config (allow of using printing api and usage without Google account).

We noticed now that printing is possible on sheets and slides but not on docs.

Is there any known issue rgarding this? I mean I'm a bit confused because it works from the other two.

 

Maybe Lizzie and ReeceK you kno more about that or can ask internally?

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  • ReeceK's avatar
    ReeceK
    Former Community Manager
    2 years ago

    Hi Moombas 

     

    I hope you're having a great Monday!

     

    I wanted to double-check with you: Have you successfully printed via Google Docs before? Also, have you checked with your colleagues to see if this is a problem specific to you or if it's affecting others in the company as well?

     

    Thanks, Reece

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 years ago

      Hi ReeceK,

      we tested on several devices (my test device and even devices out in production).

      All look the same. Sheet and slides are fine but docs doesn't show up this option on the devices.

      • ReeceK's avatar
        ReeceK
        Former Community Manager
        2 years ago

        Hi Moombas 

         

        Thanks for the update. 


        Interesting, I will do some investigating on my side and see if it is a known issue. 

        I will keep you up to date once I hear more. 

         

        Thanks,
        Reece