Forum Discussion

AudunB's avatar
AudunB
Level 1.5: Cupcake
2 months ago
Solved

Error 403 on Zero Touch portal setup

Hi. I have tried to set up a zero-touch account, but when I log in at https://enterprise.google.com/android/zero-touch/customers, I get an error message like "Error 403. The account xxx@yyyy.zz is...
Zero-touch
  • Moombas's avatar
    Moombas
    2 months ago

    The owner account was provided to you (or should have been) by the reseller creating the ZTP for you.
    And i guess you provided which mail you want to use for that.
    If you don't know that anymore you should reach out to your ZT reseller.

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 months ago

The owner account was provided to you (or should have been) by the reseller creating the ZTP for you.
And i guess you provided which mail you want to use for that.
If you don't know that anymore you should reach out to your ZT reseller.

Yunchuan's avatar
Yunchuan
Level 2.0: Eclair
31 days ago

Hello,

 

I have the same problem with a customer, they have 403 error when trying to access the ZT customer portal. The email address used is the correct one, and they have received an email from Google to setup their ZT customer configurations. Their emails are managed also from admin.google.com and they granted all the different roles to the email account, but still it shows 403 error.

 

Does anyone knows what other reasons can block the proper permission to access the ZT customer portal please?

 

Thanks!

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    31 days ago

    I guess in that case you should reach out in the partner portal better than here (as i guess you are a ZT reseller, so you have access to it).

    • Yunchuan's avatar
      Yunchuan
      Level 2.0: Eclair
      30 days ago

      Thanks Moombas, yes indeed we are a ZT reseller, I will contact the support channel from the ZT reseller portal for help.