Forum Discussion

Prathik's avatar
Prathik
Level 2.0: Eclair
6 months ago
Solved

Smart watch notifications for work profile are being blocked by Android Management Policy

Hi, Few of our work profile customers are facing issue accessing work profile notifications on their smart watches. This used to work before and it stopped working few weeks back. We have not done a...
  • Prathik's avatar
    Prathik
    6 months ago

    We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

Soooner's avatar
Soooner
Level 1.5: Cupcake
2 months ago

Hi, just wondering if you figured out how to resolve this via Intune? We're having the same issue. 

jarmo_akkanen's avatar
jarmo_akkanen
Level 2.0: Eclair
29 days ago

Hey, we share the the same issue. Smart watch cannot see/get the notifications if device is enrolled as COPE. I'll check with Microsoft how to get this set in Intune.
If anyone already have the info, please share.

thanks
Jarmo

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    29 days ago

    (Timmy, Rakib just highlighting this post here from jarmo_akkanen in case you might know more on this? Thanks so much)

    • Rakib's avatar
      Rakib
      Level 2.2: Froyo
      29 days ago

      Thanks for the heads up Lizzie, I have not got any notification from our users and I have personally not enabled any notification on my Garmin Watch, I get enough interruptions on my phone and other arenas. But I will test it. jarmo_akkanen  you have only tested this on COPE right, we have mostly BYOD and some COPE,

      • jarmo_akkanen's avatar
        jarmo_akkanen
        Level 2.0: Eclair
        28 days ago

        Hi Rakib 

        Thanks for your reply, much appreciated!
         
        Notifications works on Pixel watch (other watch brands as well) when device is enrolled as BYOD. 

        Sometimes, might require to install the same Work Profile app on your personal profile. For example Outlook app. No need to set it up or have a personal Outlook account, just the app installed in personal profile.
        I just tested with MS Teams and it's not installed in my personal profile and I am still receiving Teams notifications on my Pixel watch. What's important is to enable notifications on your Work apps and of course in the watch settings app itself

        Need to ensure that notifications for each app to be synced with watch is enabled on your phone paired with watch in "Settings - Notifications - app notifications".

        Problem is the COPE enrolled devices paired with watch. We have all corporate owned devices enrolled as COPE and this generates lot of complains from end users.


        thanks
        Jarmo