Forum Discussion

Alex_Muc's avatar
Alex_Muc
Level 2.3: Gingerbread
3 months ago

Sporadic problems with Managed Google Play after enrollment

Hi!

 

We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.

 

Symptoms

  • Empty collection in Managed Google Play
  • Spaceship error, because supposedly no apps were made available
  • Installation commands from the UEM did not work in some cases
  • Apps assigned in UEM cannot be found in Play

I was only able to reproduce the problem in one of 3 attempts. A few automatic app installations worked for me. However, it was not possible to search for the apps manually.

 

Restarting the device and then waiting a while seems to help. However, a colleague had a strange error in Managed Google Play after a restart when he tried to install an app manually.

"The item you want to buy could not be found."

However, it is not a purchased app or an app with in-app purchases.

 

 

Is anyone else currently having problems with Managed Google Play?

 

  • Flo's avatar
    Flo
    Level 2.0: Eclair
    3 months ago

    Hi,

     

    We encounter the same issues after enrollment : 

    • Spaceship error, because supposedly no apps were made available
    • Apps assigned in UEM cannot be found in Play

     

    We have an open case with Ivanti