The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)
The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
Thank you so much once again for all your feedback here and testing. This has been super helpful in trying to understand this more. I'm sorry it has taken a little while to come back, I have been working to get you a useful response and update. I can confirm that I've heard from the engineers in the Google Messages Team and this is a bug. The team are working on a fix at the moment and are targeting January for the update.
I'm sorry for any frustration this has caused here and I will keep you updated around this as much as I can.
I hope having a bit more clarity on this good to hear and thanks again for your help. Speak to you soon.
There isn't an exact date yet, but it is looking like the end of Jan/early February. If there is any change to this I'll update you and the others in this discussion here. I imagine the month will fly by.
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The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts (only numbers appear, without contact names).
By default, Samsung phones use the rich Google Messages application, as well as Textra, which are both impacted. This issue does not occur with Samsung's SMS application. We have tested on our side (Orange), and business contacts and numbers are displayed on the personal part. We have also tested with the customer, but it works randomly.
The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts (only numbers appear, without contact names).
By default, Samsung phones use the rich Google Messages application, as well as Textra, which are both impacted. This issue does not occur with Samsung's SMS application. We have tested on our side (Orange), and business contacts and numbers are displayed on the personal part. We have also tested with the customer, but it works randomly.
Please take the necessary action.
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Thank you so much once again for all your feedback here and testing. This has been super helpful in trying to understand this more. I'm sorry it has taken a little while to come back, I have been working to get you a useful response and update. I can confirm that I've heard from the engineers in the Google Messages Team and this is a bug. The team are working on a fix at the moment and are targeting January for the update.
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I'm sorry for any frustration this has caused here and I will keep you updated around this as much as I can.
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I hope having a bit more clarity on this good to hear and thanks again for your help. Speak to you soon.
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\n
Lizzie
","body@stringLength":"2188","rawBody":"
Hey team,
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, , , , , ,
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Thank you so much once again for all your feedback here and testing. This has been super helpful in trying to understand this more. I'm sorry it has taken a little while to come back, I have been working to get you a useful response and update. I can confirm that I've heard from the engineers in the Google Messages Team and this is a bug. The team are working on a fix at the moment and are targeting January for the update.
\n
\n
I'm sorry for any frustration this has caused here and I will keep you updated around this as much as I can.
\n
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I hope having a bit more clarity on this good to hear and thanks again for your help. Speak to you soon.
\n
\n
Lizzie
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The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)","moderationData":{"__ref":"ModerationData:moderation_data:9289"},"body":"
Thanks for listening and acting on this, much appreciated!
Thanks for listening and acting on this, much appreciated!
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Are you able to update the ETA for the app update with the fix?
Thank you!
Kind Regards
Daniel
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Happy new year to you too, I hope you had a nice break.
\n
\n
Thanks for highlighting, yeah I'll check back with the team to see if there is an update on this.
\n
\n
Speak soon.
\n
Lizzie
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There isn't an exact date yet, but it is looking like the end of Jan/early February. If there is any change to this I'll update you and the others in this discussion here. I imagine the month will fly by.
There isn't an exact date yet, but it is looking like the end of Jan/early February. If there is any change to this I'll update you and the others in this discussion here. I imagine the month will fly by.
