Forum Discussion

Level 1.5: Cupcake

8 months ago

Intune COPE Device - Google Calendar crashes

Hello everyone, We have the problem that when I want to make the Google Calendar app available on a COPE device, it crashes after the welcome screen with the message "action not allowed". On Work P...

w4lter

Level 2.0: Eclair

8 months ago

Moombas ReeceK

any idea how we could address this to microsoft? any chance to get logs from google calendar itself? i want to start making pressure in direction of microsoft to fix this asap.

ReeceK

Former Community Manager

8 months ago

Hi w4lter

Thank you for bringing this to our attention. I agree with Moombas suggestion to open a ticket on your end. The ticket will come with a reference number that we can use on our side if further assistance is needed.

Thanks,

Reece

w4lter
Level 2.0: Eclair
8 months ago
can you provide me some informations, how to open a ticket at google, especially for google calender?
i just know how to open a request regarding our android enterprise managed google play account, but for google apps i really have no idea. thanks.
- Moombas
  Level 4.1: Jelly Bean
  8 months ago
  What we mean is, you create a ticket at MS and provide the ticket # (via PM) to ReeceK or so if MS request involving Google.
  - w4lter
    Level 2.0: Eclair
    8 months ago
    oh god, you are right - i was to fast with my response. will do that, thanks.
w4lter
Level 2.0: Eclair
8 months ago
ReeceK

I've had contact with Samsung Enterprise Support, they did an analysis of Samsung DumpState Logging.

When there is no Google Account added to the Device, Google Calendar starts immediately the Sign-In Process for logging in into a personal Google Account - Personal Google Accounts are of course blocked on Work Profile side.

I'm pretty sure, it has of course also something to do with Intune, but is there a way to prevent the Google Sign-In Process, when there are already "local" Calendars available?
It seems, you cannot use Google Calendar without a Google Account...?