Forum Discussion

kwilson_fbsg's avatar
kwilson_fbsg
Level 1.5: Cupcake
2 years ago

Managed Google Play API Error

We manage our mobile device through Intune; we also manage multiple tenants. I didn't know when I did this, but I made the mistake of signing into a new tenant with our Managed Google Play account th...
Jon's avatar
Jon
Level 1.5: Cupcake
12 months ago

Hello Lizzie,

 

We are facing the similar problem. That is, we also see the error message “It looks like your tenant has been unbound via the Google Play console. To browse Managed Google Play, your Intune account needs to be connected to your Android Enterprise account.” when we try to add a Managed Google Play app in Intune. And the connection status is green.

 

Can you advise us on how to fix this?

 

Thanks,
Jón

Lizzie's avatar
Lizzie
Google Community Manager
12 months ago

Hello Jon,

 

Great to meet you and thanks for your message. Can I check have you already been in-touch with Intune about this? 

 

Speak to you soon.


Lizzie

  • Jon's avatar
    Jon
    Level 1.5: Cupcake
    12 months ago

    Hello Lizzie ,

     

    I appreciate your reply.

     

    I saw the post by kwilson_fbsg and thought I'd check here first to see if that post helped anyone. I haven't contacted Microsoft about this issue yet.

     

    Thanks,
    Jón

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      12 months ago

      Thanks Jon for your quick reply. Would you mind opening a support ticket with Intune first so they can investigate, they should also be able to escalate this to our engineers if it needs Google input. 

       

      Please do keep me posted on how you get on. 

       

      Thanks so much,

      Lizzie

  • TrigoGroup's avatar
    TrigoGroup
    Level 1.5: Cupcake
    2 months ago

    We faced the same issue. Intune support sent us to Google Support. Please help Lizzie

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 months ago

      Hey TrigoGroup,

       

      Great to meet you - sorry you are experiencing difficulties with this. I will try my best to help.

       

      I don't suppose you have the ticket number for the support ticket you raised with Intune do you? I can send you a private message via your community inbox if you'd prefer not to share this publicly? 

       

      Thanks so much, speak to you soon, 

       

      Lizzie

      • TrigoGroup's avatar
        TrigoGroup
        Level 1.5: Cupcake
        2 months ago

        Hi Lizzie,

        sure I have ticket ID, please let's continue in the inbox.

        Thank you so much!