Push pubsub not sending usage logs location event on lost mode
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03-26-2024 05:57 PM
Hi,
I am using an Android 12 device, company-owned and is fully managed. My enterprise is configured to receive "USAGE_LOGS" notifications and I enrolled the device with token parameter "allowPersonalUsage" set to "PERSONAL_USAGE_DISALLOWED". Also I enforced location mode with a policy.
I can see the notification that command went through and device enters alert state as expected. Then, I move device in lost state by clicking "I found this device" and expecting location logs to appear. Nonetheless, no usage logs are coming from my push pubsub.
Before I was using pull pubsub and actually was able to receive usage logs back then. Don't really know if it's related. Originally, I though that the problem is that I couldn't properly subscribe enterprise to receive USAGE LOGS but it seems that's not the case from my previous question. My previous question on Usage logs
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03-27-2024 12:17 AM
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03-27-2024 12:58 AM - edited 03-27-2024 01:03 AM
Hi, thanks for reply.
First, yes USAGE LOGS are on and I managed to receive enrollment completion notifications before. And I have been keeping my device in lost state for more than 5 minutes. No lost mode location logs so far.
I am confused because as I mentioned before I was able to receive lost mode location usage logs before with pull subscription. Recently I tried to switch back and as with push nothing came up. I assume I am missing something in configuration but not sure what exactly.
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03-27-2024 01:15 AM
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03-27-2024 01:45 AM
I use the same topic for both pull and push subscriptions and I didn't change anything there. I use default configuration for both pull and push subscriptions, didn't change match. The only difference would be I also pass a token parameter in the endpoint of my push subscription but enrollment completion logs arrive okay. So it shouldn't be a problem I think. Can it be device android version or Device Policy app lacking certain permissions?
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03-27-2024 01:49 AM
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03-27-2024 02:20 AM - edited 03-27-2024 02:24 AM
Sorry, can you explain how can I file a bug report? Do I do it from lost state window on my phone?
Actually, it just went off by itself. Right now I was holding it in lost state for 20 minutes and it ended prematurely without my input. I checked my notifications: no stop command, or forced lost mode exit usage logs came.
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03-27-2024 10:38 AM
While you're testing it things can go awry, there are lots of limitations in how frequently it can be enabled on a device and such - I had to wait a full day when recording a video on it to be able to reinitiate lost mode as I'd cocked up a step in the video
To get the bug report you'll need to unlock it/recover from lost mode on device. Then you can capture a bug report and it should contain the logs still from while it was there.
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03-28-2024 01:26 AM - edited 03-28-2024 01:27 AM
Turns out the problem was with device. I tried using Pixel 3 Android 13 phone and it worked as expected. Now I remembered that I was using this phone before for lost mode testing as well.
I downloaded the logs but couldn't really understand much.
Bug report
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03-28-2024 02:09 AM
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