Forum Discussion

mattm's avatar
mattm
Level 1.5: Cupcake
7 months ago

Zero Touch Portal Setup - Error 403 on login

Hi,

 

My reseller has set-up an account linked to a corporate Google account.  When I try to login to https://partner.android.com/zerotouch using that account I get a "403, The account doesn't have permission to see this page. Contact your admin for access or use a different account." error.

 

My reseller has confirmed the account is set up and is using the correct email address.  Who do I need to contact to get this resolved?

 

Thanks

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    7 months ago

    Hello mattm,

     

    Welcome to the Customer Community.

     

    We've recently launched a new Customer Portal for Zero-touch (you can learn more about this here), so that might be why you are getting the error message. Here is the new link: https://enterprise.google.com/android/zero-touch/customers/

     

    Can you see if this works for you? ðŸ¤ž

     

    Thanks,

    Lizzie

    • j-parle's avatar
      j-parle
      Level 1.5: Cupcake
      5 months ago

      Hello Lizzie, this link is still not working for me.   I'm enrolled with Verizon in the MDM program and have followed all steps.  Please help, is there a contact number that can help trouble shoot?

      • pmason's avatar
        pmason
        Level 1.5: Cupcake
        11 days ago

        Lizziehave you been able to solve this problem? Any other information?

         

        From our side we have exactly the same problem. We created a new customer on Zero Touch Reseller portal. However, the customer is getting "403, The account doesn't have permission to see this page. Contact your admin for access or use a different account.".

        When we created the new customer on the portal, the primary account it was not yet created for Google, not sure if the problem comes from there.

        Of course, the customer is trying to navigate through: https://enterprise.google.com/android/zero-touch/customers/

        What can be done on these cases?

        Please, advise.

         

        Regards,

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    10 days ago

    Yeah, this is likely an error with the account being used to access the portal. If the customer is trying to access the portal with the Google account that has been applied to the profile and it's still not working - I might suggest trying it in incognito mode and seeing if that works - just in case it's applying a different Google account you have saved or another email entirely. Just an idea, but if the access should be good, then it might be worth giving it a try.