Forum Discussion
Zero Touch Portal Setup - Error 403 on login
Hi,
My reseller has set-up an account linked to a corporate Google account. When I try to login to https://partner.android.com/zerotouch using that account I get a "403, The account doesn't have permission to see this page. Contact your admin for access or use a different account." error.
My reseller has confirmed the account is set up and is using the correct email address. Who do I need to contact to get this resolved?
Thanks
- LizzieGoogle Community Manager7 months ago
Hello mattm,
Welcome to the Customer Community.
We've recently launched a new Customer Portal for Zero-touch (you can learn more about this here), so that might be why you are getting the error message. Here is the new link: https://enterprise.google.com/android/zero-touch/customers/
Can you see if this works for you? 🤞
Thanks,
Lizzie
- j-parleLevel 1.5: Cupcake5 months ago
Hello Lizzie, this link is still not working for me. I'm enrolled with Verizon in the MDM program and have followed all steps. Please help, is there a contact number that can help trouble shoot?
- pmasonLevel 1.5: Cupcake9 days ago
Lizziehave you been able to solve this problem? Any other information?
From our side we have exactly the same problem. We created a new customer on Zero Touch Reseller portal. However, the customer is getting "403, The account doesn't have permission to see this page. Contact your admin for access or use a different account.".
When we created the new customer on the portal, the primary account it was not yet created for Google, not sure if the problem comes from there.
Of course, the customer is trying to navigate through: https://enterprise.google.com/android/zero-touch/customers/
What can be done on these cases?
Please, advise.Regards,
- LizzieGoogle Community Manager7 days ago
Yeah, this is likely an error with the account being used to access the portal. If the customer is trying to access the portal with the Google account that has been applied to the profile and it's still not working - I might suggest trying it in incognito mode and seeing if that works - just in case it's applying a different Google account you have saved or another email entirely. Just an idea, but if the access should be good, then it might be worth giving it a try.
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