Forum Discussion
Cannot reinstall Webapps after EMM migration
Hello community. I'm opening this post because a customer is experiencing an issue with private apps and webapps uninstalling and not reinstalling after a device migration from one EMM to another. ...
Hi Jason,
Regarding private applications, we managed to access the Google Play console without paying through "advanced options" via the Google Play iframe on the EMM,
And the customer encounters his installation problem only for web applications and not for private applications but thank for your help.
For web applications : Yes, the devices are correctly targeted because on the device enrolled in EMM "Ivanti Neurons for MDM", the EMM agent (MobileIron Go) has a sub-menu called "apps@work" (which is like the Google Play but for Ivanti) in which we can see all the same applications distributed from the EMM like on the private playstore application.
In customer's case, he can see all web applications in apps@work but he don't see it in Google private playstore application
Regarding the installation mode, Web applications are installed in silent installation mode (automatic installation without user intervention).
When you click on one of the web applications via apps@work, an error appears and it is impossible to install it manually.
We have escalated this issue for web applications to MobileIron Support. They told us that it was a known limitation but they did not specify where? (Android Enterprise or EMM)
Do you know for your part, if this is a limitation linked to Google or to the EMM itself?
Sounds like an issue on Ivanti's side, but I can't say that with certainty. Lizzie are we aware of any webapp installation issues with migrated devices?
When you open the managed Google Play iFrame, you see your web applications created and looking fine there, yeah? Perhaps create a new one in there and target it fresh to the devices.
Thanks jasonbayton for mentioning me here.
Great to meet you mma_OCWS. I checked internally about what you are experiencing here and in the first instance we would recommend contacting your EMM (Ivanti) and checking this with them, as perhaps the webapps haven't created properly during the migration. Then take it from there.
If you could keep me posted that would be fantastic. I hope you get this sorted.
Thanks,
Lizzie
Hello Lizzie,
Ok I will open a new ticket to the EMM Support.
I keep you in touch
Hello Jayson,
This manipulation has already been carried out, because the client had all of its web applications on Ivanti Endpoint Mobile Manager (Mobileiron Core) which is the old EMM. On the new EMM Ivanti Neurons for MDM (MobileIron Cloud) he has re-created all of these web applications on the Google Play iframe.
They are clearly visible and appear to be functional. But none of the web applications are installed on devices that have migrated from Core to the Cloud.
Only devices that newly enroll on Mobileiron Cloud have the web apps installed.
OK, bizarre.
Can you grab a bug report? Ideally after creating a new test webapp in play targeted to the device, and that should offer some indication of what's happening.
Hi Jason,
To this point, this is a known limitation of Ivanti's MDM migration process - Product Management is working on finding solutions to this.
Link to the feature request will be this one once it will be published by Product management:
https://ivanti.ideas.aha.io/ideas/IN4MDM-I-1117
Nicolas
