Forum Discussion

mma_OCWS's avatar
mma_OCWS
Level 1.6: Donut
2 years ago

Cannot reinstall Webapps after EMM migration

Hello community. I'm opening this post because a customer is experiencing an issue with private apps and webapps uninstalling and not reinstalling after a device migration from one EMM to another. ...
mma_OCWS's avatar
mma_OCWS
Level 1.6: Donut
2 years ago

Hello Jayson,

 

This manipulation has already been carried out, because the client had all of its web applications on Ivanti Endpoint Mobile Manager (Mobileiron Core) which is the old EMM. On the new EMM Ivanti Neurons for MDM (MobileIron Cloud) he has re-created all of these web applications on the Google Play iframe.

 

They are clearly visible and appear to be functional. But none of the web applications are installed on devices that have migrated from Core to the Cloud.

 

Only devices that newly enroll on Mobileiron Cloud have the web apps installed.

jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

OK, bizarre. 

 

Can you grab a bug report? Ideally after creating a new test webapp in play targeted to the device, and that should offer some indication of what's happening.

  • NicolasR's avatar
    NicolasR
    Level 1.5: Cupcake
    6 months ago

    Hi Jason,

    To this point, this is a known limitation of Ivanti's MDM migration process - Product Management is working on finding solutions to this.

    Link to the feature request will be this one once it will be published by Product management:

    https://ivanti.ideas.aha.io/ideas/IN4MDM-I-1117

    Nicolas