Configuration missing in ZTP

[TReinhold]

Hi,

I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.

This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to our MDM solution

[Lizzie]

Hello @TReinhold,

Great to see you again in the community. Sorry to hear this has happened. 

As a starting point, can I just check that you are logged into the new customer portal, as this was updated a couple of months ago: https://enterprise.google.com/android/zero-touch/customers

Thanks,

Lizzie

[TReinhold]

Hi Lizzie, yes the new portal was already in place for several weeks and it was working well always.

Yesterday we created an admin account for a new colleague and right after that, the problem happened.

It seems one of the user instances (client ID) got lost.. the reseller can see only one left, but before there were two..

Best regards, Tobias