Configuration missing in ZTP

[TReinhold]

Hi,

I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.

This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to our MDM solution

[Lizzie]

Hello @TReinhold,

Great to see you again in the community. Sorry to hear this has happened. 

As a starting point, can I just check that you are logged into the new customer portal, as this was updated a couple of months ago: https://enterprise.google.com/android/zero-touch/customers

Thanks,

Lizzie

[TReinhold]

Hi Lizzie, yes the new portal was already in place for several weeks and it was working well always.

Yesterday we created an admin account for a new colleague and right after that, the problem happened.

It seems one of the user instances (client ID) got lost.. the reseller can see only one left, but before there were two..

Best regards, Tobias

[Lizzie]

Thanks for confirming this @TReinhold. Can I check if your reseller has filed a ticket with our support team? I will also highlight this to that team to see if we can find out what is happening and hopefully we can get all the information back showing shortly. 😀

Speak soon.

Lizzie

[TReinhold · Accepted solution]

Hi Lizzie, thanks very much. It seems the problem has been resolved meanwhile.

Don't know why I haven't seen this in the first place, but it seems this apparent "search field" is in fact a selection field for the client instance...

When I selected this, the missing information was visible again.

Sorry for putting this here, but I am glad it is working again now.

Thanks for being supportive, this call can be closed from my side.

Best regards, Tobias

[Lizzie]

Hello @TReinhold,

Thanks so much for the update, I'm so pleased to hear your information has resurfaced. I will close the internal ticket I raised for this, but do let me know if anything changes. 

Thanks again,
Lizzie