COPE Enrollment: Battery Info Always Shows as 0%

[Zoe]

Hello Android Enterprise Community,

We are experiencing an issue with our COPE (Corporate-Owned, Personally Enabled) enrollment where the battery information always displays as 0%. This issue occurs consistently across multiple devices and affects our ability to monitor device health accurately.

Details:

• Issue: Battery information always shows as 0% in the COPE enrollment profile.
• Frequency: Every time a device is enrolled using COPE.
• Devices Affected: Multiple devices from different manufacturers.
• Android Version: Various, but the issue is consistent regardless of the Android version.
• Steps to Reproduce:
  1. Enroll a device using COPE.
  2. Check the battery information in the management console.
  3. Battery info displays as 0%.

Impact:

This issue impacts our ability to monitor and manage device health, leading to potential downtime and inefficiencies in our operations.

Troubleshooting Steps Taken:

1. Verified battery status on the device itself (shows correct battery percentage).
2. Re-enrolled devices using COPE.
3. Tested with different device models and manufacturers.
4. Ensured all devices are running the latest firmware and updates.

Request for Assistance:

We are seeking assistance from the community to understand and resolve this issue. Any insights or suggestions on how to address this problem would be greatly appreciated.

Thank you in advance for your help.

Best regards, Zoe

[Michel]

Hi @Zoe !

What platform are you using for monitoring the battery information? And if different, what MDM are you using? 

Did it work before or with a different enrollment profile (such as fully managed?)

And just to be sure, you are enrolling via QR code or zero touch enrollment to make sure its COPE and not BYOD? 

[Zoe]

@Michel we are developing our MDM software. And during the testing, we are encoutnered the problem.

 We use QR code to make it COPE.

The testing device is Athesi RT4500.

[Michel]

There might be something wrong with your configuration then, but thats not something I can help you with. I'm sorry!