Forum Posts

How to indentify the owner of managed google play store

Does anyone know who to reach out to to get owner levels for managed google play? The person who managed it before is no longer with the company and we need to give access to other support personnel to add apps for our Emm. I am a "admin" but not the...

Lstuart by Level 1.5: Cupcake
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  • 2 replies
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Resolved! Configuration missing in ZTP

Hi, I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to o...

TReinhold by Level 1.6: Donut
  • 459 Views
  • 5 replies
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Confusion on Android Enterprise / Intune

We are working on an established Intune deployment and have discovered a Managed Google Play account that was set up by an employee who is no longer with the company. So I have some questions and general confusion around Managed Google Play vs Androi...

nb1 by Level 1.5: Cupcake
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  • 4 replies
  • 3 kudos

Resolved! Automatic system updates with mobile data

Hello everyone!  I am running into an issue, I need to update the Android versions in my device fleet, currently we work with Android 11, 12 and 13, and would like to upgrade all devices to Android 14. Due to our use case, our devices (SM-T225) only ...

panosjuan by Level 1.6: Donut
  • 766 Views
  • 8 replies
  • 2 kudos

Preferred Password / Passkey / Autofill Missing Policy

Since the installation of Android 15, I'm now unable to set a preferred Passkey / Password service on the phone, and it says its being blocked by an IT policy, contact an admin.  Being the admin, and reviewing setting multiple times, there is no poli...

WPCO Enrollment into Google Workspace using Zero Touch

Hi there! I am implementing Zero Touch enrollment for our newly purchased Android devices. It is working well and our testing devices end up in "Fully Managed" state after enrollment. I have been wondering if the enrollment could be adjusted so the d...

MichalMMac by Level 1.5: Cupcake
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  • 0 replies
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Resolved! Ability to add devices in ZTE console as Customer

According to the documentation of the new portal, admins or owners of the portal have the ability to add devices. However, when as a customer of the portal and owner of it, the devices I try to add are not added. I am always forced to go through the ...