ZTE don't enroll the device

danieltang
Level 1.6: Donut

Hello,
I using ZTE to enroll all of our Android devices into our MDM Meraki.
But I've noticed that I have to perform a manual action each time to complete the enrollment :

Screenshot_20240619_121709_Meraki SM[37].jpg
Why ZTE don't enroll automatically the device into my MDM ?
Regards,

 

 

**Code hidden for security reasons 

5 REPLIES 5

jasonbayton
Level 4.0: Ice Cream Sandwich

Hi @danieltang 

That screenshot looks like a QR generator for Meraki? 

 

If devices were ZT enabled, they'd be registered in the zero-touch portal and would initiate once connected to a network. Could you expand further on what it is you're doing/how you're set up today?

danieltang
Level 1.6: Donut

After device initiation, I have a notification requesting additional permissions for the system manager to work.
When I click on it, I have this message 

Capture d’écran 2024-07-01 à 17.13.12.png

And followed by this

Capture d’écran 2024-07-01 à 17.17.36.png

I need enroll this device with the enrollment code to finish the enroll.

I'm not too sure, but I think I didn't have this step before and the device enrolled correctly in our MDM without this manual action.

 

**Code hidden for security reasons

jasonbayton
Level 4.0: Ice Cream Sandwich

Hmm I see. I'm not too familiar with meraki to be able to help too much, but have you configured the zero-touch DPC extras?

 

https://documentation.meraki.com/SM/Device_Enrollment/Android_Zero-Touch_Enrollment

Yes I did.

jasonbayton
Level 4.0: Ice Cream Sandwich

OK, assuming they're correct and nothing is missing to enable automated enrolment, this issue should be directed to Cisco until someone who knows the platform well can comment.