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timstr
Level 1.6: Donut
Joined 2 years ago
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Re: Managed Google Play account issue
Lizzie in the mean time the Engineering team was able to bind another Google account to the token and from an Intune perspective everything started working again, so I couldn't see any downsides as well. Thank you again, and jasonbayton as well. Kind regards, Tim3.7KViews1like1CommentRe: Managed Google Play account issue
Hi Lizzie, Thank you for your message, I was able to submit a case through the AE partner portal. We were told yesterday the case was escalated to the Engineering Team. We are now waiting on their reply. Just had one question, not sure if I can ask it to you, but are there any downsides we should be aware of binding the token to a new account? The is the first time on of our customers reported such an issue, so we are not well aware of any side effects. Thank you. Kind regards, Tim3.7KViews0likes1CommentRe: Managed Google Play account issue
Lizzie I think I have access to the partner, but I need to check whether I have access myself. The e-mail about the account deletion was sent to the customer on January the 8th, so let's hope a rebind is still an option. jasonbayton thanks!3.8KViews2likes1CommentManaged Google Play account issue
A customer reached out to us, after they received an e-mail from Google regarding the account which was used for creating the managed Google Play Store binding/token in Intune. Google informed the customer this Google account was deleted due to Terms of Service violations. Since this Google account is used for the Managed Google Play binding/token this issue has quite some impact for the customer. The customer reached out to (let’s say) Google first line support but ended up with nothing so far. Besides the e-mail notification about the account deletion the same e-mail suggests to start an account recovery wizard, but this is an dead end, since the customer ends up with: ’Google doesn't provide another way to sign in to this account’. My question is twofold: -Is there any way left to restore the account? -Is it possible to get informed what the actual Terms of Service violation of this account is/was? Thanks! jasonbayton3.8KViews1like8Comments