Adding Customer in Zero Touch Portal

[tk]

Hello everyone,

we have a problem getting one of our customers into the Zero Touch Portal.

We get this error message:

Any idea what we can do here?

Thanks in advance.

Best regards
Thomas

[Lizzie]

Hello @tk,

Great to meet you. 

Just to check, are you trying to add a new portal user into the zero-touch customer portal? If so, is the email address you are adding a google account? If it's not, then this might be the reason for the error. 

Looking forward to hearing from you. 

Thanks,

Lizzie 

[tk]

Hi Lizzie,

the email address does not actually have a google account.

We'll create one and try again.

Thanks for the hint.

Regards

Thomas