Forum Discussion
android zero-touch can't add device , error = device already claimed
we can't add an Android device with IMEI on customer Android zero touch portal , error states = device already claimed please help ..we factory reset device and remove it from MDM Blackberry witho...
thank you Jason for your feedback, we are the reseller that trying to add device in zero touch portal and got in return this error message .. we get in touch with customer to be sure that the device has been never added by another reseller before ..
If it's a new device it could well have been erroneously registered as a typo by another reseller.
If neither you nor the customer see it in your respective portals under an IMEI (or SN for WiFi devices) search, you should raise a request in the partner portal to escalate to the ZT team with proof of purchase
