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TReinhold's avatar
TReinhold
Level 1.6: Donut
5 months ago
Solved

Configuration missing in ZTP

Hi,   I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now. This needs to be fixed asap as we are standing close to a mas...
  • TReinhold's avatar
    TReinhold
    5 months ago

    Hi Lizzie, thanks very much. It seems the problem has been resolved meanwhile.

    Don't know why I haven't seen this in the first place, but it seems this apparent "search field" is in fact a selection field for the client instance...

    When I selected this, the missing information was visible again.

    Sorry for putting this here, but I am glad it is working again now.

    Thanks for being supportive, this call can be closed from my side.

    Best regards, Tobias

TReinhold's avatar
TReinhold
Level 1.6: Donut
5 months ago

Hi Lizzie, yes the new portal was already in place for several weeks and it was working well always.

Yesterday we created an admin account for a new colleague and right after that, the problem happened.

It seems one of the user instances (client ID) got lost.. the reseller can see only one left, but before there were two..

 

Best regards, Tobias