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rupeshEsper's avatar
rupeshEsper
Level 1.5: Cupcake
9 days ago

Issue with G Suite Apps Being Marked as Disabled in Play Store

Hi everyone,

 

We are facing an issue where G Suite apps like Google Sheets, Google Drive, and Google Docs are installed on our managed devices, but when we check them in the Google Play Store, they appear as disabled. In some cases, the apps are randomly disabled, requiring manual re-enabling.

 

We have verified:

Google Device Policy settings

Apps are approved and allowed in the managed Play Store

 

Despite these checks, the issue persists across multiple devices with G Suite apps.

 

Has anyone else experienced this issue? If so, do you know of any workarounds or if there is an ongoing Google-side issue causing this?

 

For reference, I have attached a screenshot showing the issue.

 


Looking forward to insights from the community!

 

Thanks,

Rupesh

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  • jeremy's avatar
    jeremy
    Level 3.0: Honeycomb
    8 days ago

    Have you tried explicitly adding these applications to your policy? Or enrolling the device with the enabled system apps feature activated?

    • rupeshEsper's avatar
      rupeshEsper
      Level 1.5: Cupcake
      7 days ago

      Hi jeremy ,
      Yes, we have explicitly approved these apps and updated the device policy.

      However, we haven’t performed any activity related to enabling the system apps feature. By the way, how can we verify if the system apps feature is activated?

      • jeremy's avatar
        jeremy
        Level 3.0: Honeycomb
        7 days ago

        This depends on the QR code / token used for enrollment or also available in the DPC extras. 
        you cannot know after the device has been enrolled. 

        if those apps are added to the policy and are marked as force installed they should not be disabled