Forum Discussion

troelsolsen's avatar
troelsolsen
Level 1.5: Cupcake
4 months ago

Managed Play Store Web App Fullscreen not working anymore

Hi,

 

We've been using a Managed Play Store Web App set to "Fullscreen" deployed to Samsung Galaxy Tabs using Knox / Intune for a couple of years now. Running in Corporate Dedicated / KIOSK mode Multi App (to have QuickSupport available as well).

 

Recently we're seeing devices (a pattern emerges of this applying to all freshly rolled out devices, although we've seen it on ~5% of older devices as well) where the Web App doesn't open up in full screen mode anymore. No redirects are happening and all content is being loaded from the Web App URL (meaning no external calls).

 

What should we chase next in troubleshooting?

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    6 days ago

    Hey everyone, 

     

    Just a quick update to say I have managed to get a support ticket number from another member, so have now escalated this internally to see if we can get a clearer idea of what is happening here. 

     

    If you can keep me updated with your experience that would be fantastic and report anything else via your EMM.

     

    Thanks so much,

     

    Lizzie