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TomMuc
Level 1.6: Donut
2 years ago
Solved

Missing Apps in managed Play Store

We are enrolling devices as corporate-owned with work profile, as well as fully managed devices without work profile. All devices receive a device-based Google-Account via EMM registration on enrollm...
jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago
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I'd bet a steak dinner it's very much Google's end, hopefully the team here can confirm someone's looking into it

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All devices receive a device-based Google-Account via EMM registration on enrollm...","body@stringLength":"1717","rawBody":"

We are enrolling devices as corporate-owned with work profile, as well as fully managed devices without work profile. All devices receive a device-based Google-Account via EMM registration on enrollment. Our EMM is Workspace One.

 

The issue started around the end of July. On a few devices many approved apps didn't show up at the frontage catalog in the managed Play Store. The missing apps could still be found via search. After delete app-data for the Play Store the missing apps reappeared.

Now a month later the issues seems to be getting worse. The issue is happening on nearly every device. Some devices are even unable to find the missing apps via search, even though they are assigned for that app. Deleting app-data for the Play Store does no longer bring back the missing apps. Even waiting for 24h or longer changes nothing.

Sending an install command for a missing app from the EMM console to the devices installs the app without issues but still does not add it to the managed Play Store.

 

Regarding devices, we are mainly using Samsung A-Series with latest patches. I also tested on a Fairphone 4 with Android 12 (August 2023 Patch) and Google Play system update of August 2022 which has the same issue and a Pixel 6a.

There were no changes in our environment since that time. The only thing that changed is the security patch level for the devices and the Google Play Services.

 

We are not sure if this is an issue with the devices OS, with the EMM or if Google is having troubles on their side.

 

Can someone relate to this issue or know if and how this can be seen in Android Logcat or maybe other logs?

","kudosSumWeight":0,"postTime":"2023-09-26T03:53:06.118-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:759_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10101},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

We are enrolling devices as corporate-owned with work profile, as well as fully managed devices without work profile. All devices receive a device-based Google-Account via EMM registration on enrollment. Our EMM is Workspace One.

 

The issue started around the end of July. On a few devices many approved apps didn't show up at the frontage catalog in the managed Play Store. The missing apps could still be found via search. After delete app-data for the Play Store the missing apps reappeared.

Now a month later the issues seems to be getting worse. The issue is happening on nearly every device. Some devices are even unable to find the missing apps via search, even though they are assigned for that app. Deleting app-data for the Play Store does no longer bring back the missing apps. Even waiting for 24h or longer changes nothing.

Sending an install command for a missing app from the EMM console to the devices installs the app without issues but still does not add it to the managed Play Store.

 

Regarding devices, we are mainly using Samsung A-Series with latest patches. I also tested on a Fairphone 4 with Android 12 (August 2023 Patch) and Google Play system update of August 2022 which has the same issue and a Pixel 6a.

There were no changes in our environment since that time. The only thing that changed is the security patch level for the devices and the Google Play Services.

 

We are not sure if this is an issue with the devices OS, with the EMM or if Google is having troubles on their side.

 

Can someone relate to this issue or know if and how this can be seen in Android Logcat or maybe other logs?

"},"Conversation:conversation:759":{"__typename":"Conversation","id":"conversation:759","solved":true,"topic":{"__ref":"ForumTopicMessage:message:759"},"lastPostingActivityTime":"2023-11-08T02:06:12.890-08:00","lastPostTime":"2023-11-08T02:06:12.890-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:759":{"__typename":"ModerationData","id":"moderation_data:759","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:759_1":{"__typename":"Revision","id":"revision:759_1","lastEditTime":"2023-09-26T03:53:06.118-07:00"},"ForumReplyMessage:message:778":{"__typename":"ForumReplyMessage","id":"message:778","conversation":{"__ref":"Conversation:conversation:759"},"author":{"__ref":"User:user:11"},"revisionNum":1,"uid":778,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Conversations"},"subject":"Re: Missing Apps in managed Play Store","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:778"},"parent":{"__ref":"ForumTopicMessage:message:759"},"body":"

I'd bet a steak dinner it's very much Google's end, hopefully the team here can confirm someone's looking into it

","body@stringLength":"120","rawBody":"

I'd bet a steak dinner it's very much Google's end, hopefully the team here can confirm someone's looking into it

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Hey TomMuc,

\n

 

\n

Just wanted to update you and everyone viewing this post, I've just posted a service announcement on work apps, take a look here for the latest update. 

\n

 

\n

Please keep me posted if anything changes.

\n

 

\n

Thanks so much,

\n

Lizzie

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2023-09-29T06:05:14.263-07:00","lastPublishTime":"2023-09-29T06:05:14.263-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9970},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:General/community:ypaoq37543board:Conversations/message:759/message:812","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"663","rawBody":"

Hey ,

\n

 

\n

Just wanted to update you and everyone viewing this post, I've just posted a service announcement on work apps, take a look here for the latest update. 

\n

 

\n

Please keep me posted if anything changes.

\n

 

\n

Thanks so much,

\n

Lizzie

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