Forum Discussion
Random factory resets after devices complete GZT configuration.
I am not entirely sure what you mean by Google Play recovery but in my experience with this issue devices with this outdated Play version continued to fail to upgrade Play and would eventually reset themselves automatically in a similar behavior to what we'd see from a ZTE triggered reset. The process would repeat every time the devices in this state with an outdated Play version were enrolled until we manually uninstalled the Play updates on the devices as called out in the article as a workaround. Yet another example where an auto-update from Google has negatively impacted the stability of production devices.
I have seen similar behavior reported recently on some random devices that would auto reset a few hours after enrollment into an MDM server. It seems the issue on those stemmed from the outdated Google Play Store that couldnt update themselves and we're being updated during the staging process eventually forcing the devices to auto reset. It seemed to be tied in with this issue here:
https://www.androidenterprise.community/t5/service-announcements/mitigated-amp-researching-some-fully-managed-devices-unable-to/ta-p/1047
Maybe check the reported Google Play Store versions on the affected devices to see if that could be a contributor?
