Forum Discussion
Random factory resets after devices complete GZT configuration.
I am not entirely sure what you mean by Google Play recovery but in my experience with this issue devices with this outdated Play version continued to fail to upgrade Play and would eventually reset themselves automatically in a similar behavior to what we'd see from a ZTE triggered reset. The process would repeat every time the devices in this state with an outdated Play version were enrolled until we manually uninstalled the Play updates on the devices as called out in the article as a workaround. Yet another example where an auto-update from Google has negatively impacted the stability of production devices.
Thanks for sharing that link.
It does explain some of the things we have seen.
We have a number of devices below version 35.2.19 for the Google Playstore.
Some others show Google Play recovery and not Google Play.
Does outdated google play store = auto reset?
Does play store recovery = auto reset?
I am not entirely sure what you mean by Google Play recovery but in my experience with this issue devices with this outdated Play version continued to fail to upgrade Play and would eventually reset themselves automatically in a similar behavior to what we'd see from a ZTE triggered reset. The process would repeat every time the devices in this state with an outdated Play version were enrolled until we manually uninstalled the Play updates on the devices as called out in the article as a workaround. Yet another example where an auto-update from Google has negatively impacted the stability of production devices.
Hi there, we're also seeing this issue on Android v14 devices just in the last couple of days.
The article referenced, talks about v11 devices with Play Store version not updating higher than 35.2.19 but our devices are above this version on 42.xxx.
Does anyone know if there are any other common denominators
