Forum Discussion

Elijah's avatar
Elijah
Level 2.0: Eclair
2 months ago

Problem Joining Work Profile From Android Device

I created an enrollment token for an enterprise for work profile, and I ensured that setAllowPersonalUsage("PERSONAL_USAGE_ALLOWED"); was set for the token.    How ever when I try to join from my ...
BYOD
Devices
Enrolment
Work Profile
Elijah's avatar
Elijah
Level 2.0: Eclair
2 months ago

I have been able to setup a work profile from my google pixel 7 phone; the reason why it was not setting up was because there were about 4 users on the device, which was the maximum, I had to delete a user and try to setup the work profile again. I also ensured I had enough storage on my device.

However, I can't still setup work profile(BYOD) on the tecno device, I am suspecting it might be due to low memory(the device has 2gb of RAM).

Thanks jasonbayton, Moombas for the assistance.

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 months ago

Hmm, wonder why 4 users (or even more) on a single device make sense, so from my perspective unexpected but nice that you figured it out at least for 1 device.

 

Ever tried a completely fresh tecno device and add it then (without anything special installed,) so only 1 "private user" and then try adding the work profile?

Low RAM should only cause a device acting slow.

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 months ago

    Low-ram devices may opt out of Work profile support.

     

    These were two excellent examples to remind me to to ask far more detail about the device. Good edge cases!

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 months ago

      Quite interesting, i may missed that somewhere as this is the first time i heard of that yet. But good to know and to keep in mind ;)